It troubles me to see that so many other people are having problems. I have only been here a few weeks, but so far everything has gone quite well. My husband and I sent in a maintenance request and had guys there to fix it the following day at a time we chose. Everything was clean upon arrival but that may be because they used our unit to showcase. We cleaned either way but nothing was gross besides some dead ants killed by the exterminator. Haven't seen any since so it must have worked. We are lucky to have nothing loud above or around us. haven't heard the neighbors above or next to us really at all so either they're quite or the walls and ceilings are thick. We've got a fireplace so that helps with the heating bill and yes some of the appliances are a little old, but they certainly still serve their appropriate function. All the damage we saw we marked on a form upon arrival so we won't be charged.
Kathy in the main office has been an amazing help. Very understanding and accommodating while still definitely upholding all rules.
In total, we are satisfied. I think when moving into any apartment you must assume there will be some wear and tear, some items like light bulbs you must replace, and certainly a solid cleaning. If you want better you will have to pay more. That's reality. We are getting our monies worth.